Best Sales & CRM Software for Carriers
Shipper account management. Below are the vendors built for carriers operations.
Most Sales & CRM Software options on the market aren't built for Carriers — they're tuned for a different operating model entirely. We've filtered this list to vendors that explicitly support shipper account management, and removed anyone who only services adjacent buyer profiles. Click through to any vendor for pricing, integrations, customer references, and side-by-side comparison.
- PipedriveStartupSMBMid-Market
Pipedrive is a visual, deal-driven CRM designed for SMB to mid-market brokers, carriers, and small 3PLs. Its drag-and-drop pipeline interface makes it easy to track deals across customizable sales stages. Features include built-in email sync, activity reminders, contact history tracking, web forms for lead capture, and AI-powered sales assistant recommendations. The platform integrates with 500+ tools and offers mobile apps for managing relationships on the go.
- Zoho CRM
Zoho
StartupSMBMid-MarketZoho CRM offers a comprehensive sales management platform for SMB to mid-market logistics companies. It features AI assistant Zia for lead scoring and deal predictions, multi-channel communication tracking (email, phone, social, chat), workflow automation with blueprint process management, and customizable dashboards. The platform integrates with 500+ third-party apps and Zoho's own 45+ business applications. Free tier supports up to 3 users with paid plans offering advanced analytics and territory management.
- FreshsalesSMBMid-Market
Freshsales by Freshworks is an AI-powered CRM for SMB to mid-market brokers, carriers, and 3PLs. Freddy AI scores leads, suggests next best actions, and predicts deal outcomes. Built-in features include phone with call recording, email tracking, appointment scheduling, and territory management. The platform offers a free tier for small teams and scales to full enterprise capability with workflow automation, CPQ, and advanced analytics.
- HubSpot CRM
HubSpot
StartupSMBMid-MarketEnterpriseHubSpot CRM provides a comprehensive sales, marketing, and service platform for SMB to mid-market logistics companies. The free CRM tier includes contact management, deal tracking, email integration, and meeting scheduling. Paid hubs add marketing automation, sales sequences, custom reporting, and customer service tools. The platform features 2,000+ marketplace integrations, an AI-powered content assistant, and predictive lead scoring. Its intuitive interface makes it ideal for logistics teams adopting CRM for the first time.