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Budapest, Hungary KUKA hybrid August 18, 2026 Customer Support Engineer - Hotline Customer Service Permanent Position hybrid
KUKABudapest, Hungary
Opens on the employer's site. Full compensation and requirement details are on the official posting.
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About this role
Customer Support Engineer - Hotline
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA. Responsibilities Make an impact- Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
- Send technical documentation to customers as needed,
- Enter and maintain data in the ticketing system (Salesforce),
- Manage customer complaints effectively and professionally,
- Stay up to date and familiarize yourself with new KUKA technologies and products to ensure high-quality support,
- Questioning processes and defining requirements for tomorrow's support.
- Completed training/studies as a technician/engineer or comparable qualification,
- At least 2 years of professional experience in your training occupation,
- Very good verbal and written communication skills in German and English languages,
- Strong service and customer focus, as well as excellent communication skills, ideally with previous experience in customer support,
- Structured, independent and flexible way of working,
- Intercultural social skills,
- Ideally already very familiar with the KUKA technologies.