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    Quality Investigator

    Kelly Services
    Raleigh, North Carolina
    Continuous Improvement
    Supply Chain Management

    Opens on the employer's site. Full compensation and requirement details are on the official posting.

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    About this role

    Quality Investigator (Contract)

    Location: Raleigh, NC
    Pay: $40–$50/hour
    Employment Type: Contract (Open-ended with potential to convert to a full-time position)

    We are seeking a Quality Investigator to join a growing Quality Assurance team supporting a regulated manufacturing environment. This individual contributor role partners cross-functionally with Manufacturing, Quality, Engineering, and Supply Chain to investigate quality events, drive compliance initiatives, and support continuous improvement efforts.

    Key Responsibilities

    • Conduct investigations for quality events, deviations, and exceptions, including root cause analysis and CAPA recommendations.

    • Perform Phase II Out-of-Specification (OOS) investigations.

    • Support internal and external regulatory audits by preparing documentation and assisting audit activities.

    • Analyze quality metrics and trends, including KPI reporting and data analysis.

    • Assist with Annual Product Reviews (APRs) and quality management reporting.

    • Revise and maintain SOPs and quality documentation as needed.

    • Participate in continuous improvement initiatives, Kaizen events, and GEMBA walks.

    • Track investigation progress and communicate status updates to leadership.

    • Ensure compliance with GMPs, SOPs, and applicable regulatory requirements.

    • Utilize SAP and other quality systems to support documentation and reporting.

    Qualifications

    • Bachelor’s degree in Chemistry, Biology, Microbiology, Engineering, or another scientific discipline preferred (relevant experience may be considered in lieu of a degree).

    • 3–5 years of experience in a pharmaceutical, biologics, medical device, or other FDA-regulated manufacturing environment.

    • Experience conducting investigations, root cause analysis, CAPA development, and quality documentation.

    • Knowledge of GMP regulations and quality systems.

    • Proficiency with Microsoft Office; SAP experience is a plus.

    • Strong written and verbal communication skills with excellent attention to detail and organizational skills.

    Work Environment

    • Monday–Friday, onsite in Raleigh, NC.

    • Office-based with regular interaction in manufacturing, laboratory, warehouse, and cleanroom environments.

    • Must be able to wear required PPE and occasionally lift up to 40 lbs.

    • Occasional weekend work may be required based on business needs.

    This is an excellent opportunity for a quality professional looking to gain experience with a leading regulated manufacturer. While this is a contract position, there is no defined end date, and the role offers the potential to convert to a full-time opportunity based on business needs and performance.

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