Senior Manager, Insurance Customer Operations

Back to jobs New Senior Manager, Insurance Customer Operations Remote US Apply About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is looking for a dynamic and forward-thinking Senior Manager, Insurance Customer Operations to lead core elements of our Insurance Operations function. This pivotal role is at the heart of driving operational excellence, product integration, and regulatory integrity across the policyholder lifecycle. As a critical partner to our Product, Engineering, Compliance, and CX leadership teams, this individual will manage and scale high-impact initiatives across policy servicing, technical issue triage, audit readiness, and operational process design. You will lead cross-functional projects, coach a high-performing team, and be accountable for identifying systemic breakdowns, designing process improvements, and future-proofing the operational engine of our insurance business. If you thrive in fast-paced environments, can translate complexity into clarity, and enjoy solving problems that blend technology, compliance, and customer care—this is your seat at the table. Duties and Responsibilities: Operational Strategy & Process Optimization Drive continuous improvement across insurance operations, using data and customer insights to identify inefficiencies and unlock scalable solutions. Lead operational reviews, audit preparedness, and quality initiatives to