Petaling Jaya, Thailand Swisslog hybrid August 12, 2026 Customer Success Manager Customer Service Permanent Position hybrid

Customer Success Manager

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.   Responsibilities Make an impact

• Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
• Develop and maintain strong business relationships with new customers.
• Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
• Evaluate and increase customer satisfaction level.
• Consolidate information from customers on product and service quality and failure.
• Adherence to quality process
• Following up on customer complaints and changes request.
• Update sales forecast and business development progress in the system.
• Prepare CS sales and customer reports for management review.
• Monitor customers' order forecast and purchase orders.
• Present proposals and prepare quotations for customers and follow up with negotiations.

Application Requirements What you need to succeed  

• Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
• Minimum 7 years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an added advantage.
• Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
• Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
• Able to work independently with strong commercial, interpersonal and negotiation skills.
• Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
• Strong technical background and the ability to be fully conversant with the technologies in the industry.
• Good presentation and communication skills, both spoken and written English.
• Proactive with a strong customer and team focus.
• Computer literate with good knowledge of Microsoft Office
• Able to travel both domestically and overseas for business meetings, even on short notice.

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