Budapest, Hungary KUKA hybrid August 10, 2026 Customer Support Engineer - Software Research & Development Permanent Position hybrid

Customer Support Engineer - Software

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.   Responsibilities Make an impact  

• Provide second-level technical support for KUKA system software products, focusing on communication,
• Act as a subject matter expert for fieldbus systems and technologies supporting global customers,
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations, 
• Document all inquiries and solutions in the CRM system and Knowledge DB,
• Collaborate closely with R&D and Product Management teams for root cause analysis and product improvements,
• Conduct workshops and prepare technical bulletins for international service technicians,
• Manage quality and complaint processes (field observation, root cause analysis, corrective actions), 
• In addition, you will always accompany the product development from a customer support perspective:- When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.- You will accompany the development project and manage the field rollout:Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support
• Provide project support for key customers when required,
• Consult customers in usage and treating above-mentioned technologies.

Application Requirements What you need to succeed

• Engineering degree (preferably Electrical Engineering, Mechatronics, or equivalent technical qualification). 
• Experience in automation systems, Fieldbus and Networks,
• Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
• Strong analytical and problem-solving skills,
• High customer orientation and ability to work independently,
• Team player with excellent communication skills,
• Willingness to travel internationally (approx. 10%, short-term trips typically 1-3 days),
• Project management experience is a plus,
• Strong networking skills and cultural competence for cross-border collaboration,
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.