Enterprise Account Manager

Enterprise Account Manager At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better Always strive to make things simpler We are One Team, we have each other's backs Relentless iteration to optimize and improve Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters. As an Enterprise Account Manager , you will be a strategic consultant for enterprise level customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation. Responsibilities: Onboarding new clients. Evaluating and analyzing customer needs. Cultivating healthy customer relationships. Managing customers product and service orders. Identifying upsell opportunities and growing strategic accounts. Managing customer contract renewals. Promoting customer loyalty and building trust and transparency with clients. Acting as a customer advocate by re-engaging customers who seem to be inactive. Maintaining client retention. Qualifications: 2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies. Experience working in shipping logistics is a plus. Success in optimizing products and services based on cl