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Budapest, Hungary KUKA hybrid August 31, 2026 Global Knowledge Manager - Maternity Cover IT Permanent Position hybrid
KUKABudapest, Hungary
Opens on the employer's site. Full compensation and requirement details are on the official posting.
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About this role
Global Knowledge Manager - Maternity Cover
Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA. Responsibilities Make an impact- Manage and enhance the global Knowledge Management framework, including processes, policies, and KPIs,
- Establish governance models to ensure accuracy, relevance, and lifecycle management of all knowledge articles,
- Drive harmonization of KM practices across all regions, service lines, and support partners,
- Oversee creation, review, approval, publishing, and retirement of knowledge articles,
- Ensure consistency in content quality, tone, taxonomy, templates, and metadata,
- Identify knowledge gaps based on incident, problem, and change trends,
- Work closely with Service Desk leads, SMEs, Problem Management, and Operations teams to ensure knowledge capture,
- Partner with outsourcing providers to enforce global KM standards and knowledge-centered support principles,
- Facilitate global knowledge communities and expert networks, train global teams and partners on KM processes, tools, and best practices,
- Serve as global process owner for Knowledge Management within the ITSM platform (e.g., Freshservice, ServiceNow),
- Drive improvements in AI/ML-driven search, self-service portals, and chatbots,
- Ensure integration between KM and ITSM processes (Incident, Problem, Change, CMDB),
- Define and monitor KM KPIs: article usage, deflection rate, time-to-resolve, article quality index, etc.,
- Lead continuous improvement initiatives to increase self-service adoption and reduce ticket volume,
- Benchmark and implement best practices such as ITIL Knowledge Management, and global content governance.
- Degree in computer science, engineering or comparable qualification,
- Familiarity with ITSM, ITAM, or service management environments,
- Strong expertise in Knowledge Management frameworks, methodologies, and tools,
- Experience with taxonomy design, content governance, and search optimization,
- Team-oriented way of working, commitment, independence and personal responsibility,
- Strong analytical skills with ability to translate data into actionable insights,
- Willingness to learn, flexibility and resilience,
- Outstanding English language skills, German knowledge is an advantage.