Senior Director of Supply Chain Operations

<p><strong>About the Role</strong></p>

<p>Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking a Senior Director of Supply Chain Operations<strong> </strong>to build and own the operational infrastructure that governs how Lola's products are made, inspected, and delivered — including managing supply chain capacity, revamping a QA/QC program, ensuring product compliance, and overseeing all inbound freight operations. This is a leadership role for a Mandarin-fluent supply chain operator with deep China manufacturing experience who can drive transparency and accountability into our vendor base while building the strategic foundation that de-risks and scales Lola's supply chain for the long term.</p>

<p>&nbsp;</p>

<p><strong>Core Responsibilities</strong></p>

<p><strong>Supply Chain Transparency &amp; Vendor Intelligence</strong></p>

<ul>

<li>Drive transparency through all of Lola’s supply chain, primary and secondary vendors, to proactively identify and mitigate risks, manage capacity, and avoid issues.</li>

<li>Build and maintain a comprehensive view of factory capacity, lead times, and constraints — translating that into actionable intelligence for Product and Operations teams.</li>

<li>Co-own direct relationships with factory owners and senior leadership — serving as the primary escalation point for capacity shortfalls, quality failures, and compliance issues.</li>

<li>Support sourcing &amp; new vendor onboarding, ensuring that any new partners meet Lola’s standards, follow and sign all relevant compliance terms, and de-risk not re-risk Lola’s business.</li>

</ul>

<p><strong>Quality &amp; Compliance</strong></p>

<ul>

<li>Develop in-factory and in-US QA/QC programs with proper inspection standards, end-of-line protocols, defect reporting, and third party auditing across all product categories.</li>

<li>Develop factory scorecards and a feedback loop to product and sourcing teams — ensuring quality performance informs vendor selection and product development.</li>

<li>Partner with all vendors to conduct and maintain all relevant audits and corrective action plans, driving higher operating standards and increased partner visibility.</li>

<li>Partner with Product team on product compliance program, maintaining and updating all documentation for all active SKUs to ensure brand partner, retail, and customs requirements are met.&nbsp;</li>

</ul>

<p><strong>Inbound Logistics &amp; Import Operations</strong></p>

<ul>

<li>Own all inbound logistics — freight forwarder relationships, container booking, vessel scheduling, and port coordination — on time and at optimized cost.</li>

<li>Create systematic processes and visibility into all shipments to inform key business campaigns and initiatives.&nbsp;</li>

</ul>

<p><strong>Supply Chain Strategy &amp; Continuous Improvement&nbsp;</strong></p>

<ul>

<li>Develop Lola's long-term supply chain strategy and serve as Lola's primary Operational presence in China &amp; beyond through regular factory travel.</li>

<li>Partner with Product to inform sourcing strategy: vendor and country diversification, concentration risk, and capacity planning for peak seasons.&nbsp;</li>

<li>Develop, own, and improve KPIs across Lola’s network of vendors to improve margins, productivity, and resilience&nbsp;</li>

</ul>

<p><strong>Cross-Functional Leadership&nbsp;</strong></p>

<ul>

<li>Partner with Sourcing, Planning, and other leaders to create a de-risked, mature supply chain enabled by robust S&amp;OP processes.</li>

<li>Provide landed cost modeling, freight forecasting, and supply chain risk inputs to Product, Finance, and Operations leadership.</li>

<li>Partner with Legal to build and maintain Lola's supply chain risk register — systematically identifying and mitigating vendor concentration, geopolitical, compliance, and logistics risks.</li>

<li>Partner with the Product, Ops, and Marketing to ensure clean handoffs and clear plans from PO placement through ready-for-sale.</li>

</ul>

<p>&nbsp;</p>

<p><em>This role will report to the Head of Operations. Preference for candidates in New York or Utah who can be hybrid in our offices 3 days per week. Also open to remote candidates in Austin or Los Angeles.</em></p>

<p>&nbsp;</p>

<p><strong>Qualifications</strong></p>

<ul>

<li>10+ years in supply chain operations with significant experience managing China-based manufacturing supply chains at a consumer goods brand.</li>

<li><strong>Professional Mandarin fluency required </strong>— must be able to conduct factory meetings and build authentic relationships with Chinese manufacturing partners.</li>

<li>Track record of building direct, trusted factory relationships, enabling partner transparency, and holding manufacturing partners accountable to rising standards.</li>

<li>Proven experience building and operating best-practice supply chain capabilities for manufactured consumer goods: QA/QC programs, vendor and product compliance assurance programs, capacity planning, and more&nbsp;</li>

<li>Hands-on FOB import operations experience — freight forwarders, customs compliance, container logistics, and inbound visibility tools.</li>

<li>Builder mentality — comfortable starting with zero team and zero infrastructure, with the drive and judgment to build both the right way.</li>

<li>Proven people leader</li>

<li>Self-directed and highly organized&nbsp;</li>

</ul>

<p>&nbsp;</p>

<p><strong>What We Offer</strong></p>

<ul>

<li>Competitive base salary and annual bonus based on company and individual performance</li>

<li>21 days paid vacation + all federal holidays</li>

<li>Full health benefits (health, dental, vision, mental)</li>

<li>16 weeks paid birth parent leave; 8 weeks non-birth parent leave</li>

<li>55% off Lola Blankets for friends and family</li>

<li>Opportunities for career growth within Lola Blankets</li>

</ul>