Head of Reverse Logistics At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better Always strive to make things simpler We are One Team, we have each other's backs Relentless iteration to optimize and improve Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters. As the Head of Reverse Logistics , you own everything that happens to a Tive tracker after it ships. Returns, receiving, refurbishment, rework, material review, disposal, and the company RMA process all sit with you. Tive ships millions of trackers a year, and a growing share come back to be refurbished and put back into service through our Green Program. Today that work is done in-house by our own teams in Boston and Kosovo. You lead those operations, and you design how the network scales from here, growing what we do in-house and adding external partner capacity so refurbishment stays ahead of demand. This is a builder's role. You will run the floor, own the metrics, and grow an operation that supports a business scaling more than 50% year over year. You will make the in-house operation faster and more efficient, and in parallel you will stand up and manage external repair and refurbishment partners as the customer, with the KPIs, SLAs, and QBRs to hold them to it. You will work with Sustaining Engineering to turn field failures into product improvements and give our alpha and beta programs the rework support they need. You will work with Sales, Customer Success, and Finance to run a disciplined RMA process. We want a leader
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