This role is for someone who can earn trust inside U.S. government agencies and drive complex technical commitments to completion. We are looking for a hands-on operator who personally owns delivery, not someone who operates only as a governance or advisory layer.

Tomorrow.io's Customer Delivery and Operations team sits at the center of the company, connecting the Government and Enterprise business units to the technical organization. We own the full lifecycle of customer programs, from pre-sale technical engagement through post-sale delivery and operational support. This role focuses on high-stakes U.S. government programs with defense, civil aviation, emergency management, homeland security, and other public-sector organizations.

You will own programs end to end. That means knowing the contract terms, technical requirements, acceptance criteria, stakeholder map, risks, and critical path. You will identify and resolve blockers early, close gaps between customer expectations and delivery, and maintain momentum across multiple engagements at the same time.

You will join a small, high-output team in a fast-moving company where the operating model is still maturing. There is no large program office behind you. You will build the frameworks and processes needed to execute and use them to keep programs moving.

What Winning Looks Like

Your programs deliver on time, within scope, and with zero surprises to leadership or the customer. Contract milestones are tracked, invoicing is clean, and required documentation and compliance artifacts are complete without being chased.
Government stakeholders in your programs trust you personally. Program leaders, contracting stakeholders, and technical counterparts come to you when something needs attention because you follow through consistently.
Internal teams in Science, Product, Engineering, Legal, and Finance treat your programs as well run and easy to support because you bring clear requirements, realistic timelines, and full context instead of last-minute fire drills.
You run multiple concurrent programs across different agencies, contracts, and compliance environments without dropping threads. Each program has a clear status, a clear next step, and a clear owner for every open item.
When a new U.S. government opportunity enters the pipeline, you step into the pre-sale engagement to support deal reviews, scope POCs, and ensure the technical, financial, and delivery picture is sound before we commit.
Risks surface early in your programs. You identify issues before they escalate and bring proposed mitigations with the diagnosis.
You raise the standard for the teams around you. Business Development teams produce stronger scoping because you challenge requirements and delivery assumptions before they reach the technical organization. Your programs become examples of well-run delivery.

What You Will Own

Program Delivery

Own and drive the full lifecycle of U.S. government programs, including contract kickoff, solution delivery, POC execution, operational deployment, and ongoing support.
Translate signed contracts and statements of work into executable program plans with defined milestones, deliverables, acceptance criteria, ownership, and accountability. Drive follow-through across all stakeholders.
Manage scope, schedule, budget, contractual commitments, and technical risk across multiple concurrent programs and agency environments.
Ensure all contract deliverables, including documentation, reporting, invoicing, and compliance artifacts, are completed accurately and on time.

Stakeholder Management

Serve as the primary point of contact for U.S. government customers on active programs. Build direct relationships with program leaders, contracting stakeholders, and technical counterparts.
Drive alignment across Legal, Finance, Product, Science, Engineering, Customer Success, and Business Development. Bring the right people together, resolve blockers, and maintain program momentum.
Navigate U.S. government acquisition processes, contracting norms, compliance requirements, and agency-specific decision paths with the confidence that comes from direct experience.
Manage relationships with prime contractors, subcontractors, integrators, and other external partners involved in delivery.

Pre-Sale Support

Support Business Development on active U.S. government opportunities by participating in deal reviews, validating POC scope, and ensuring the technical, financial, and delivery analysis is complete before commitments are made.
Bring an operational perspective into pre-sale conversations: what is realistic to deliver, what risks and dependencies exist, and what the program will require after award.
Contribute to proposal, RF

Sr. Manager, US Government Programs