As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal candidate is self-motivated, proactive in understanding customer needs, and able to guide customers through the implementation process to achieve revenue goals

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
Deliver exceptional service, be a trusted advisor and advocate for each customer throughout their implementation journey.
Guide customers through the technical integration process, providing expert problem-solving assistance
Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues
Become an expert in Tipalti's growing finance automation products and work closely with the product team to provide customer insights
Partner with Sales and Customer Success to drive customer adoption and revenue goals

About you

4+ years of implementation, project management, consulting, onboarding or customer success experience with SaaS applications.
Excellent project management and time management skills
Excellent verbal and written communication skills
Ability to adapt rapidly to a fast paced professional environment
Passionate about customer service and proactively identifying solutions

Bonus points if you have:

Bachelors degree at an accredited university in a relevant field
Hands-on experience with ERP or Accounting applications; such as NetSuite, QuickBooks, Intacct, etc.
Accounts Payable and Procurement knowledge
Experience with financial services solutions
Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
Experience working in a start up environment
Leverage AI tools professionally to automate and scale workflows

Our benefits package includes:

Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary and equity
Matching RRSP
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
15 days of PTO
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Dog-friendly office
Conveniently located close to transit
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $88,000 - $110,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: