Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2928

No immigration sponsorship or transfer available for this role.

About the Role

The Sr. Strategic Customer Success Partner I is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.

What the Candidate Will Do

Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity

Can work independently but will require some support from Leadership and peers

Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate

Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions

Financial ownership and budgeting of customer revenue

Assist customers with freight cost forecasting and budgeting as appropriate

Responsible for driving initiatives with the client and internal teams to meet customer objectives

Maintain timely and accurate customer information in CRM tools

Interprets supply chain data to drive actionable insights and improvements

Travel to customer locations as needed, up to 30% of the time

Basic Qualifications

High school diploma or GED equivalent
At least 3 years experience in a customer facing role within transportation/logistics
Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
Experience creating reports in Excel or Google Sheets

Preferred Qualifications

Bachelor’s degree in business, logistics or other related fields
5 years logistics and transportation experience
Experience presenting to Senior Leadership
Account management experience
Experience with Tableau or Power BI

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate

Sr. Strategic Customer Success Partner (Transportation)