As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: MKE-2 12345 38th Street, Kenosha, WI 53144

Travel Requirement: You will be expected to spend 100% of your time on-site at our partner location in Kenosha with the flexibility to travel per business needs to other locations in our network on an ad-hoc or training basis.

Role Description:

You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Regional Director, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

You will be expected to spend 100% of your time on-site.
Help in site selections and potential SFN site partner vetting.
Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.
- Serve as a first point of contact and own successful launch 60–90-day implementation phase and maintain status of first point of contact post-launch.
Configuration: Implement Specific Measures for Success.
- Set up the dashboard and services to