Responsibilities

· Elicit, analyze, document, and translate business requirements into detailed functional specifications and user stories.

· Support ongoing administration and enhancement efforts within Litigation Management Platform and the Salesforce ecosystem.

· Collaborate with Salesforce administrators, developers, and vendors to design, refine, and implement system solutions.

· Assist in the evaluation and deployment of new Salesforce and Litigation Management Platform features and functionality.

· Support field configuration reviews and business process alignment while maintaining data integrity.

· Develop and execute User Acceptance Testing (UAT) plans, test cases, and regression testing.

· Coordinate testing activities with business stakeholders and technical teams.

· Document defects, track resolutions, and validate fixes before production deployment.

· Ensure solutions meet functional requirements and business expectations.

· Support reporting and dashboard development to provide operational and management insights.

Qualifications

· 1-3 years of experience in legal operations, litigation support, product management, business analysis, or related roles.

· Basic understanding of litigation processes and legal case management workflows.

· Experience gathering, documenting, and analyzing business requirements.

· Experience working with Salesforce or Salesforce-based applications preferred.

· Strong analytical and problem-solving skills.

· Ability to effectively collaborate with both business and technical stakeholders.

· Strong organizational skills with attention to detail.

The expected salary range for this role is (USD $58,500.00 - USD $75,000.00 Yr. )

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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