Request for Proposal
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Suggested Vendors (6)
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Narvar Return & Exchange
Narvar Shield is an AI-powered returns and exchange platform trusted by 1,500+ global brands including Sephora, Levi's, and Warby Parker. Features include IRIS AI engine processing 74B+ interactions for fraud detection, 200,000+ drop-off locations, and intelligent routing saving 25-40% in transportation costs. Offers automated exchanges retaining up to 60% of return revenue.
Optoro
Optoro is an enterprise returns management system used by IKEA, Best Buy, Staples, and American Eagle. Features AI-powered SmartDisposition technology for automated routing, omnichannel returns via stores and Express Returns lockers, and 200+ million returns processed. Acquired by Blue Yonder in August 2025. Offers API-first microservices architecture with pre-configured integrations.
ReturnGO
ReturnGO is an exchange-first returns platform for Shopify, Magento, and WooCommerce stores. Features include one-click exchanges, automated RMA process, and branded self-service portal. Offers integrations with Happy Returns, Shippo, ShipStation, Amazon MCF, Klaviyo, and major carriers. Pricing starts at $9.97/month making it accessible for SMBs.
ReverseLogix
ReverseLogix is an end-to-end SaaS Returns Management System purpose-built for B2B, B2C, retail, eCommerce, manufacturing, and 3PL enterprises. Features AI-powered disposition rules, repairs and refurbishment workflows, fraud detection with image recognition, and warranty processing. Offers 4-6 week out-of-the-box implementation with API-first architecture.
Happy Returns
Happy Returns is a UPS-owned reverse logistics platform enabling box-free, label-free returns at 8,000+ Return Bar locations including UPS Stores, Ulta, and Staples. Features include patent-pending item scanning for fraud prevention, BORIS cross-brand returns, and regional hub consolidation with Geek+ robotics for 34% faster restocking. Serves nearly 1,000 brands including Shein, Ulta Beauty, and Gymshark.
ShipStation Returns
ShipStation Returns is a returns management module integrated into the ShipStation shipping platform. Features self-service branded returns portal, automated RMA processing, and returns analytics to identify product issues. Supports major carriers (USPS, UPS, FedEx, DHL) and integrates with Shopify via Returns & Exchanges feature. Requires Scale-Platinum plan or higher.
Current Solutions (Exclude from RFP)
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What is a supply chain software RFP?
A Request for Proposal (RFP) is a structured document buyers send to vendors to compare solutions on the same playing field. A good RFP turns vague vendor demos into apples-to-apples answers on requirements, integrations, pricing, and security so you can pick with confidence.
Key features
Clear requirements
Spell out what the system must do, what is nice-to-have, and what is out of scope.
Evaluation criteria
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Integrations & data
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Security & compliance
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Pricing model
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Implementation & timeline
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Who uses it
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Operators planning a switch
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