ServiceNow Field Service Management is an AI-driven platform integrated with IT Service Management (ITSM) and Customer Service Management (CSM). The 2024 Washington DC release introduced Now Assist generative AI for recommendations and automation, plus Field Service Marketplace for contractor collaboration. Dispatcher Workspace provides real-time visibility with drag-and-drop assignment and Microsoft Teams integration. The mobile app supports offline work, barcode scanning, and site location maps. Linear asset support enables precise work order locations for telecom and utility infrastructure.