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    ServiceNow Field Service Management

    Improve scheduling efficiency 36% with Now Assist AI and ITSM integration.

    Founded 2004
    Public
    Santa Clara, CA
    20000+
    www.servicenow.com
    Size:
    Mid-Market & Enterprise
    |
    Best For:
    Private Fleets
    Manufacturers and Shippers

    Platform Overview

    ServiceNow Field Service Management is an AI-driven platform integrated with IT Service Management (ITSM) and Customer Service Management (CSM). The 2024 Washington DC release introduced Now Assist generative AI for recommendations and automation, plus Field Service Marketplace for contractor collaboration. Dispatcher Workspace provides real-time visibility with drag-and-drop assignment and Microsoft Teams integration. The mobile app supports offline work, barcode scanning, and site location maps. Linear asset support enables precise work order locations for telecom and utility infrastructure.

    Core Strengths
    • Now Assist generative AI for automation
    • Native ITSM and CSM integration
    • Field Service Marketplace for contractors
    • 36% improvement in scheduling efficiency
    Best Suited For
    • IT and facility management operations
    • Telecom infrastructure (5G, fiber)
    • Enterprise IT service delivery
    • Large organizations on ServiceNow platform
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    Why Choose ServiceNow Field Service Management

    Improve scheduling efficiency 36% with Now Assist AI and ITSM integration.

    Best For
    Mid-Market & Enterprise
    Private Fleets
    Manufacturers and Shippers

    ServiceNow Field Service Management Features (10)

    Now Assist generative AI
    Field Service Marketplace (contractors)
    Dispatcher Workspace with Teams
    Linear asset support
    AI-driven schedule optimization
    Offline mobile app
    Barcode scanning and image capture
    ITSM and CSM integration
    IoT predictive maintenance
    Route optimization

    ServiceNow Field Service Management Integrations (9)

    ServiceNow ITSM
    ServiceNow CSM
    ServiceNow ITOM
    Microsoft Teams
    Salesforce CRM
    SAP ERP
    Oracle ERP
    IoT sensors
    REST APIs

    Company Background

    Company Details
    Founded:2004
    Location:Santa Clara, CA
    Employees:20000+
    Company History
    2004 ServiceNow founded
    2020 Launched Field Service Management
    2024 Fortune 500 digital workflow platform

    Source: servicenow.com

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