Salesforce Field Service (formerly Field Service Lightning) is an AI-powered field service management platform built on Service Cloud. The platform features Einstein AI-driven scheduling that assigns jobs based on skills, location, availability, and SLAs. Dispatchers manage operations through visual Gantt charts and maps with drag-and-drop scheduling. The mobile app works offline, enabling technicians to access work orders, update status, and capture signatures without connectivity. Real-time inventory tracking across warehouses and vehicles reduces repeat visits. Slack integration enables instant dispatcher-technician communication.