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    Oracle Field Service Cloud logo

    Oracle Field Service Cloud

    Improve first-time fix rates with embedded AI at no extra cost.

    Founded 1977
    Austin, TX
    10000+
    www.oracle.com/cx/service/field-service-management/
    Size:
    Mid-Market & Enterprise
    |
    Best For:
    Manufacturers and Shippers
    Private Fleets
    3PL

    Platform Overview

    Oracle Field Service Cloud is enterprise FSM with time-based, self-learning predictive AI that automatically schedules and optimizes field operations. Features include Automated Service Agent, LLM-powered knowledge search, Where's My Technician real-time tracking, and seamless Oracle CX/ERP integration. AI capabilities embedded at no extra cost. Supports 17+ languages with offline mobile functionality.

    Core Strengths
    • Self-learning predictive AI included at no extra cost
    • Seamless Oracle CX and ERP integration
    • 17+ language support with offline mobile
    Best Suited For
    • Enterprise utilities and telecom
    • Manufacturing field service
    • Large-scale service operations
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    Why Choose Oracle Field Service Cloud

    Improve first-time fix rates with embedded AI at no extra cost.

    Best For
    Mid-Market & Enterprise
    Manufacturers and Shippers
    Private Fleets
    3PL

    Oracle Field Service Cloud Features (10)

    Predictive AI Scheduling
    Automated Service Agent
    Knowledge Search AI
    Where My Technician
    Route Optimization
    Offline Mobile App
    Inventory Management
    SLA Management
    Contractor Management
    Real-Time Analytics

    Oracle Field Service Cloud Integrations (10)

    Oracle CX Cloud
    Oracle ERP
    Oracle Integration Cloud
    REST APIs
    SAP
    Salesforce
    ServiceNow
    Mobile Platforms
    GPS Systems
    Third-Party ERP

    Company Background

    Company Details
    Founded:1977
    Location:Austin, TX
    Employees:10000+
    Company History
    1977 Oracle founded
    2014 Acquired TOA Technologies
    2023 Enhanced Field Service Cloud AI

    Source: Verified from oracle.com December 2025

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