How OnTime 360 works in the operation

Transportation Management Systems capabilities to compare with your workflows.

How courier orders are entered, quoted, dispatched, and delivered.

Dispatching and delivery management (native): OnTime documents dispatching and delivery management through OnTime Dispatch and its management suite.
Condition: The reviewed feature page does not specify optimization objectives, solver constraints, or freight-mode planning beyond courier delivery.
- Source: OnTime 360 features
Freight multimodal planning (not verified): The reviewed OnTime sources do not provide enough detail to verify freight multimodal or network optimization; this is not a conclusion that the product lacks those capabilities.

Enter a customer order, quote it, dispatch it, and show the complete delivery workflow and audit history.
Demonstrate route constraints, stop sequencing, capacity limits, and re-planning after a missed stop.

How courier jobs are priced, assigned, and communicated to drivers or customers.

Quick quotes and price calculation (native): OnTime documents Quick Quotes that calculate a price and can hold a quote for later submission.
Condition: The reviewed page does not enumerate rating tables, accessorial rules, contract rates, or tender fallback.
- Source: OnTime 360 features
Carrier tender management (not verified): The reviewed OnTime sources do not provide enough detail to verify external-carrier tendering, acceptance windows, or re-tender workflows; this is not a conclusion that the product lacks those functions.

Create a quote with time, distance, and accessorial inputs, place it on hold, and submit it later.
Show how a job is assigned, rejected, reassigned, and communicated to the driver and customer.

How dispatchers and customers monitor courier jobs and delivery outcomes.

Customer web visibility (native): OnTime documents customer web-portal visibility as a product feature and provides customer-facing order and delivery workflows.
Condition: The reviewed materials do not specify location-provider coverage, event latency, or predictive ETA behavior.
- Source: OnTime 360 features
Exception alerts and escalation (not verified): The reviewed OnTime sources do not provide enough detail to verify a complete exception taxonomy, escalation policy, or automated remediation; this is not a conclusion that the product lacks those capabilities.

Track a job from dispatch through proof of delivery in the customer portal and show event timestamps.
Create a late, failed, or returned delivery and demonstrate alerting, ownership, escalation, and resolution.

How courier billing and accounting information is handled.

QuickBooks integration (partner): OnTime lists QuickBooks Integration among its official features.
Condition: The accounting edition, synchronization direction, supported fields, and reconciliation behavior should be validated with the vendor.
- Source: OnTime 360 features
Freight invoice audit and collections (not verified): The reviewed OnTime sources do not provide enough detail to verify carrier freight-bill audit, collections, or complete order-to-cash; this is not a conclusion that the product lacks those capabilities.

Post completed jobs to QuickBooks and show invoice, correction, payment, and reconciliation behavior.
Demonstrate any carrier invoice audit, customer billing, collections, and cash-application workflow in the proposed edition.

How OnTime connects payment and business systems and adapts delivery operations.

Payment-processing connection (partner): Current OnTime release notes document payment processing configured under General Options and tied to subscription level.
Condition: The payment provider, transaction flow, PCI responsibility, and plan eligibility are not fully specified in the reviewed notes.
- Source: OnTime 360 release notes
No-code integration governance (not verified): The reviewed OnTime sources do not provide enough detail to verify API governance, sandbox testing, workflow versioning, or rollback; this is not a conclusion that the product lacks those controls.

Configure a payment connection and show authorization, failure, retry, refund, and reconciliation behavior.
Connect a customer or accounting system and demonstrate mapping, monitoring, permissions, testing, and rollback.

Before you choose: Confirm which capabilities apply to your plan and setup, and ask about any listed conditions.

OnTime 360