Microsoft Dynamics 365 Field Service Dynamics 365 Field Service
Microsoft FSM with Copilot AI—email-to-work-order, Teams plugin, scheduling optimization.
Platform Overview
Microsoft Dynamics 365 Field Service is an enterprise field service management platform with Copilot AI integration across web, mobile, and Microsoft 365 apps. Features include natural language queries, AI work order summaries, resource scheduling optimization, and Remote Assist with 3D spatial annotations. Native integration with Teams and Outlook enables workflow without app switching.
Core Strengths
- Copilot AI creates work orders from customer emails automatically
- Native Microsoft Teams and Outlook integration
- Resource Scheduling Optimization with AI algorithms
- 2024 Wave 1 and Wave 2 Copilot enhancements
Best Suited For
- Enterprise field service operations
- Manufacturing and utilities
- Healthcare equipment servicing
Why Choose Dynamics 365 Field Service
Microsoft FSM with Copilot AI—email-to-work-order, Teams plugin, scheduling optimization.
Dynamics 365 Field Service Features (10)
VerifiedDynamics 365 Field Service Integrations (10)
VerifiedCompany Background
Company Details
Company History
Source: Verified from learn.microsoft.com December 2025
Customer Testimonials
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Product Demo & Videos
Full Product Demo
15 minutes
Watch a complete walkthrough of Dynamics 365 Field Service's platform
Feature Highlights
8 minutes
Quick overview of key capabilities
Customer Success: Pluralsight
5 minutes
See how Pluralsight improved efficiency by 35%
Implementation Overview
10 minutes
Learn about the onboarding process and timeline
Pricing Information
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Company Background
Company History
Source: Verified from learn.microsoft.com December 2025