DispatchTrack

Last-mile delivery management with AI-powered routing, driver execution and customer delivery visibility.

About DispatchTrack

DispatchTrack is a cloud-based last-mile delivery management platform for retailers, distributors and delivery operators. It combines AI-powered route planning and predictive ETAs with driver workflows, digital proof of delivery, live tracking and customer communication. Customer self-scheduling uses configured capacity and operating rules. Configurable CO2 estimates, billing and driver/carrier settlement rules are documented; confirm module availability, implementation and licensing for your setup.

Listed capabilities

  • AI Route Optimization
  • Predictive ETAs
  • Driver Mobile App
  • Digital POD
  • Customer Portal
  • Live Tracking
  • Automated Notifications
  • Configurable CO2 Emissions Estimates
  • Delivery Analytics Dashboard
  • Capacity-Based Customer Self-Scheduling
  • Mixed-Fleet Delivery Management
  • Configurable Billing and Driver/Carrier Settlement Rules

These are catalog-listed capabilities. Confirm current availability and any plan or setup requirements directly with the provider.

Listed integrations

  • ERP integration ecosystem: NetSuite, Storis, Oracle, SAP, Microsoft and DDI (vendor-listed; confirm versions and setup)
  • POS integration support (vendor implementation required)
  • Telematics ecosystem: Samsara, Geotab and Motive (vendor-listed; confirm data scope and setup)
  • Communications ecosystem: Podium, Twilio and Plivo (vendor-listed; confirm licensing and setup)
  • REST/JSON API and support-configured webhooks (confirm product, region and entitlement)

Ask the provider to confirm the supported connection and implementation requirements for your systems.

Browse all TMS (Transportation Management System) solutions

Compare with other solutions

How DispatchTrack works in the operation

Transportation Management Systems capabilities to compare with your workflows.

Planning and multimodal execution

How DispatchTrack plans and executes route-based delivery operations.

  • AI route optimization and planning (native): DispatchTrack documents AI-driven route optimization that accounts for traffic, service times, and vehicle constraints.

    Condition: The public page does not specify solver behavior, optimization objectives, all constraints, or planning limits.

  • Strategic multi-week planning (native): DispatchTrack documents Strategic Planner for multi-week planning and delivery time-window choices.

    Condition: Launch scope, supported operating models, rollout, and interaction with daily routing should be confirmed.

Questions to test in a demo

  • Plan multiple weeks of delivery demand, then generate daily routes using time windows, service times, capacity, traffic, and vehicle constraints.
  • Replan an active route after a late order or vehicle issue and show feasibility, approvals, and audit history.

Carrier, rate, and tender management

How DispatchTrack assigns route work across fleet and delivery partners.

  • Mixed-fleet execution (native): DispatchTrack documents tracking third-party carriers and in-house fleets side by side in one dashboard.

    Condition: The reviewed page does not define carrier qualification, rate management, tender acceptance, or fallback behavior.

  • Carrier rate and tender governance (not verified): The reviewed sources do not provide enough detail to verify contract rates, procurement, tender sequencing, acceptance windows, or fallback; this is not a conclusion that the product lacks those functions.

Questions to test in a demo

  • Assign work across in-house and third-party fleets, simulate rejection and reassignment, and show the full event history.
  • Show how carrier eligibility, rates, accessorials, service levels, and partner agreements are configured.

Shipment visibility and exception handling

How operators monitor deliveries and manage exceptions through proof of delivery.

  • End-to-end delivery visibility and predictive ETA (native): DispatchTrack documents live delivery tracking, predictive ETAs, delivery documentation, and performance views from planning through proof of delivery.

    Condition: Coverage and accuracy depend on device, carrier, telematics, network, and configuration data; public service levels are not specified.

  • Delivery exception alerts (native): DispatchTrack documents notifications and alerts when delivery exceptions are identified.

    Condition: The reviewed page does not enumerate every exception type, escalation rule, alert channel, or automated remediation boundary.

Questions to test in a demo

  • Trace a delivery from route release through proof of delivery and show location source, ETA updates, documentation, and signal gaps.
  • Create a failed delivery and show the exception alert, owner, escalation, customer communication, reschedule, and audit history.

Freight audit and order-to-cash

How delivery execution connects to billing and financial workflows.

  • Delivery documentation for billing (native): DispatchTrack documents digital proof of delivery using pictures, signatures, and notes in real time.

    Condition: The reviewed materials do not specify invoice matching, accessorial audit, payment, collections, or accounting controls.

  • Freight audit and complete order-to-cash (not verified): The reviewed sources do not provide enough detail to verify freight invoice audit, receivables, collections, or cash application; this is not a conclusion that the product lacks those capabilities.

Questions to test in a demo

  • Use proof-of-delivery records to create a billing-ready transaction, then show corrections, adjustments, and accounting export.
  • Demonstrate invoice matching, accessorial disputes, customer billing and collections, and carrier settlement if included.

Configuration and connectivity

How DispatchTrack connects delivery operations with enterprise systems.

  • ERP, telematics, and third-party integrations (native): DispatchTrack documents integrations with ERP systems, delivery and telematics systems, legacy systems, third-party tools, and regional platforms.

    Condition: Connector catalog, directionality, authentication, limits, fees, and implementation effort are not fully specified on the public page.

  • API connectivity (partner): DispatchTrack publishes an API documentation portal for connecting delivery data and workflows.

    Condition: Endpoint availability, credentials, versioning, support, limits, and commercial scope should be confirmed with DispatchTrack.

Questions to test in a demo

  • Connect an ERP, telematics provider, and regional platform through the documented interfaces, showing mapping, retries, monitoring, and replay.
  • Change a routing or exception rule and show permissions, testing, effective dating, versioning, audit history, and rollback.

Before you choose: Confirm which capabilities apply to your plan and setup, and ask about any listed conditions.