Zoho FSM is an end-to-end field service management platform with deep integration into the Zoho ecosystem. Visual scheduling includes Gantt charts, calendar, and map views with drag-and-drop dispatching and live GPS tracking. Field agents can approve or reject assignments from the mobile app, which works offline with photo capture and signature collection. WhatsApp integration enables real-time customer communication. Bidirectional integration with Zoho Books and Zoho Inventory automates invoicing and stock management. Multi-organization support enables managing separate branches from one account.